Privacy Policy

1. WHO WE ARE

Wherein-Oman is a discovery platform designed to help users explore:

• Local vendors and shops
• Service providers
• Offers and promotions
• Business listings and contact information
• Location-based discovery and navigation

We may also provide vendor onboarding and listing tools through our platform.

2. INFORMATION WE COLLECT

We may collect the following categories of information depending on your usage:

2.1 Personal Information (Provided by You)

We may collect personal information when you:

• Register an account
• Submit an enquiry or support request
• Contact a vendor using platform features
• Submit feedback or reviews
• Sign up as a vendor/service provider (if enabled)

Examples of personal information may include: Full name, Email address, Phone number, Username and login credentials, Business name and business details (for vendors).

Note: We only collect the minimum amount of personal information necessary to provide services.

2.2 Device & Technical Information (Automatically Collected)

When you use the App, we may automatically collect:

• Device type, manufacturer, model
• Operating system and version
• App version
• Unique device identifiers (as permitted)
• IP address
• Language and region settings
• Crash logs, diagnostic data, performance analytics

2.3 Usage Information

We may collect information about how you use the App, such as:

• Search queries
• Pages and listings you view
• Clicks and interactions (e.g., "Call Now", "Directions", "Website")
• App session duration
• Frequency of usage

2.4 Location Information

We may collect your location data if you allow location permission:

• Approximate location (via IP or network)
• Precise GPS location (if enabled)

We use location data to show nearby vendors/service providers, improve local discovery results, and provide navigation/directions features.

You can disable location services anytime through your phone settings. Some features may become limited.

2.5 Vendor/Business Information (If You Register as Vendor)

If you register as a vendor/service provider, we may collect: Business name, address, category, Contact person name and phone/email, Business documents (if required for verification), Working hours, Services offered, Promotions/offer details, Business logo and images submitted.

3. HOW WE USE YOUR INFORMATION

We may use the information collected for the following purposes:

3.1 To Provide and Improve the App

• Enable search and listings
• Display relevant vendors and services
• Improve user experience and app performance
• Fix bugs and improve stability

3.2 For Support and Communication

• Respond to your questions and enquiries
• Send important service-related notices
• Provide customer support

3.3 For Analytics & Insights

We use anonymous or aggregated analytics to understand usage trends, improve vendor relevance and user experience, and enhance App features.

3.4 For Marketing & Promotions (Optional)

If permitted by law and user settings, we may send promotional notifications, updates about new features, and marketing messages. You may opt-out anytime via App settings or by contacting us.

3.5 Security and Fraud Prevention

We may use information to prevent abuse, unauthorized access, or malicious activity, and maintain platform security and integrity.

4. HOW WE SHARE YOUR INFORMATION

We do not sell your personal information.

We may share information only in the following cases:

4.1 With Service Providers

We may share limited information with trusted third parties who help us operate the App, such as hosting providers, analytics providers, customer support tools, and IT service providers. These providers are contractually obligated to protect your information.

4.2 With Vendors/Service Providers

When you choose to contact a vendor using the App (call, WhatsApp, email), you may share information with them directly based on your action. We are not responsible for how third-party vendors handle the information you share with them directly.

4.3 Legal Requirements

We may disclose information where required by law, regulation, court order, or government request, including to comply with legal obligations, protect rights and safety, and investigate fraud or abuse.

4.4 Business Transfers

In case of merger, acquisition, restructuring, or sale of assets, user information may be transferred, subject to this Privacy Policy.

5. THIRD-PARTY LINKS

The App may include links to vendor websites, external booking platforms, social media pages, and map providers (Google/Apple Maps). We do not control these third-party platforms. Their privacy practices may differ. We encourage users to review their privacy policies separately.

6. COOKIES & TRACKING (WEBSITE USERS)

If you use our website www.whereinoman.com, we may use cookies or similar technologies for basic site functionality, analytics, and improving user experience. You can control cookies through your browser settings.

7. DATA STORAGE & RETENTION

We retain personal information only as long as necessary to:

• Provide the App services
• Comply with legal obligations
• Resolve disputes
• Enforce agreements

When no longer required, we securely delete or anonymize information.

8. DATA SECURITY

We implement reasonable administrative, technical, and physical safeguards to protect your information from:

• Unauthorized access
• Misuse
• Disclosure
• Loss or destruction

However, no system is 100% secure. Users should also protect their login credentials and personal devices.

9. YOUR RIGHTS & CHOICES

Depending on applicable laws, you may have the right to:

• Access the personal information we hold about you
• Correct inaccurate information
• Request deletion of your account and personal data
• Withdraw consent where processing is based on consent
• Opt-out of marketing communications

To request any of the above, email: support@whereinoman.com

10. ACCOUNT & DATA DELETION

You may request deletion of your account/data by contacting us at: support@whereinoman.com

• We may require verification before processing deletion.
• Account deletion may permanently remove your saved preferences and access privileges.
• Processing time may take up to 7–30 business days, depending on system dependencies and legal requirements.

11. CHILDREN'S PRIVACY

The App is not intended for children under the age defined by applicable laws. We do not knowingly collect personal information from children. If you believe a child has provided personal data, please contact us immediately.

12. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy at any time. Updates will be posted inside the App and/or website along with the revised date. Your continued use of the App after any changes confirms acceptance of the updated Privacy Policy.

13. CONTACT US

If you have questions, concerns, complaints, or requests related to privacy, please contact:

BREAKTHROUGH DIGITAL PRIVATE LIMITED
Website: www.whereinoman.com
Email: support@whereinoman.com